Frequently Asked Questions - Answers - Page 2 15. What kind of products and equipment are your guards trained on? Tri-Force security guards are trained in the use of fire systems and equipment, alarm systems, access control systems, IRIMS 5.0 report writing programs, integrated systems, CCTV, digital cameras, dura-wand guard tour watch, cellular and mike phones, two-way radios, CAPP pagers, palm pilots, telephone systems, parkade computer cash machines, computer programs including Word, Excel, MS Outlook, PowerPoint, Internet Explorer, MS Publisher and much more. Tri-Force Security provides training to our employees on all of the above as required. <<Back<< 16. What kind of supervision do you provide? At Tri-Force Security, we provide 24-hour supervision of all our employee and client sites. This may include managerial staff, personnel development or field supervisors, site supervisors, and/or assistant supervisors, as well as the regular guarding staff. Our supervision is based on open communication and honest daily feedback on personal activities and goals. Furthermore, our supervision is based on making our client sites run as smoothly as possible with our clients having peace of mind. <<Back<< 17. What type of benefit plan do you provide your staff? Our personal benefits programs are made available to our employees after successful completion of 3 months of full-time employment. Dental Insurance Extended Health Care Pharmacy Coverage Life Insurance Accidental Death and Dismemberment Educational Assistance <<Back<< 18. How does your company ensure health and safety at your client’s site? To ensure health and safety of our employees and to be in compliance with WCB regulations, Tri-Force Security has an established Health and Safety Committee which conducts monthly meetings, site health and safety audits, and are regularly refreshed in WHMIS and first aid techniques. <<Back<< 19. Do you have a Quality Assurance Program (TQM)? Tri-Force Security believes in delivering the highest quality service in the security industry. Dedicated to the protection and preservation of assets, people, property and information, we make a commitment to each client to provide the highest standard of personnel available. A blend of high-calibre personnel, quality services, and optimal products are selected to create the most effective and efficient protection possible. In doing so, we believe in Total Quality Management as the essential element of the program. This program will ensure that we are meeting the needs of both our clients and employees. We believe our employees are assets and we will listen, support, assist and evaluate performance when needed. Our program will ensure the quality and performance of all Tri-Force Security personnel. Our Quality Assurance program consists of the following: Provide continuous training and assessment of quality personnel. Ensuring that there is always trained staff to cover any illness or emergencies. Immediate response to any problems or concerns from our clients and/or employees. The ability to monitor all employees with regular performance assessments, corrective action procedures and regular check-in procedures. Perform regular site visits with our management staff and field supervisors. Meet the expectations of our clients with regular communication, meetings and reporting procedures. Conduct regular staff meetings with the on-site security personnel, as well as with supervisors and management. Have regular survey and questionnaires of our services. Conduct daily management meetings to evaluate service goals, review site concerns, and find solutions. <<Back<< 20. What type of reports do you have in place? Tri-Force Security requires its guards to write a report for every shift and incident that occurs. There are typically two types of reports that our static guards write: A Daily Report Sheet (DRS) An Incident Report. In addition, we also type electronic reports via IRIMS 5.0, computer generated reports, and our mobile division writes mobile and alarm response reports by hand or computer. Reports are reviewed and followed-up by the on-duty Supervisor, and are stamped when approved and forwarded to the client. Some reports are left at the client’s site and can also be e-mailed with any accompanied digital photos. Upon reviewing the report, should the supervisor find missing or misleading information, the supervisor will either order a rewrite or will investigate and write a new and fully detailed report. <<Back<< 21. Describe your company’s screening and selection process? Tri-Force Security has implemented a screening and selection process that exceeds the minimum standards required by the Private Investigators and Security Agencies Act. The process consists of a telephone and personal interview, reference checks, and overall impression of the applicant. This may be performed more than once. Further details can be found in the Criteria section. <<Back<< 22. What type of training do you offer your staff? Tri-Force Security provides occupational and behavioural skills development, site-specific training, refreshers, and additional training as necessary to function professionally as a security guard or a supervisor. Further details can be found in our Training section. <<Back<< 23. How does Tri-Force Security recognize good job performance? To promote good job performance both as an individual and in a team setting, Tri-Force Security has implemented an employee incentive program. We accomplish this by regularly conducting written employee performance reviews as well as reviewing feedback from our clients. The following are rewarded to employees who consistently perform above and beyond job specifications: Employee(s) of the Month Award Employee(s) of the Year Award (Presented at our Annual Christmas Dinner Party) Annual wage increases Company promotion and advancements <<Back<<
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